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TERMS AND CONDITIONS

Last updated October 26, 2023



AGREEMENT TO OUR LEGAL TERMS

We are Reflective Illumination LLC ("Company," "we," "us," "our"), a company registered in Arizona, United States at P.O. Box 82626, Phoenix, AZ 85071.

We operate the website https://www.ledlight.com (the "Site"), as well as any other related products and services that refer or link to these legal terms (the "Legal Terms") (collectively, the "Services").

Reflective Illumination LLC located in Arizona, is a privately owned corporation in the state of Arizona. LEDLight.com is one of the nation’s leading suppliers for LED Lighting products. LEDLight.com provides LED Lighting products and technologies for residential household and commercial buildings for AC voltage systems ranging from 85VAC to 265VAC. LEDLight.com also provides low voltage LED Lighting products and technologies for renewable energies such as wind, hydro, solar and off the grid power systems. LEDLight.com has an extensive automotive LED Light product line for automotive, recreational vehicles (RV), boats and planes. LEDLight.com clientele includes fortune 100 companies. LEDLight.com maintains an experienced design and application engineering teams to continue to provide green energy saving LED Lighting technologies and products for the future.

You can contact us by phone at 1 (877) 283-5060, email at sales@ledlight.com, or by mail to P.O. Box 82626, Phoenix, AZ 85071, United States.

These Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you"), and Reflective Illumination LLC, concerning your access to and use of the Services. You agree that by accessing the Services, you have read, understood, and agreed to be bound by all of these Legal Terms. IF YOU DO NOT AGREE WITH ALL OF THESE LEGAL TERMS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND YOU MUST DISCONTINUE USE IMMEDIATELY.

Supplemental Terms and Conditions or documents that may be posted on the Services from time to time are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to these Legal Terms at any time and for any reason. We will alert you about any changes by updating the "Last updated" date of these Legal Terms, and you waive any right to receive specific notice of each such change. It is your responsibility to periodically review these Legal Terms to stay informed of updates. You will be subject to, and will be deemed to have been made aware of and to have accepted, the changes in any revised Legal Terms by your continued use of the Services after the date such revised Legal Terms are posted.

The Services are intended for users who are at least 18 years old. Persons under the age of 18 are not permitted to use or register for the Services.

We recommend that you print a copy of these Legal Terms for your records.


TABLE OF CONTENTS

1. OUR SERVICES
2. INTELLECTUAL PROPERTY RIGHTS
3. USER REPRESENTATIONS
4. USER REGISTRATION
5. PRODUCTS
6. PURCHASES AND PAYMENT
7. RETURN POLICY
8. PROHIBITED ACTIVITIES
9. USER GENERATED CONTRIBUTIONS
10. CONTRIBUTION LICENSE
11. GUIDELINES FOR REVIEWS
12. ADVERTISERS
13. SERVICES MANAGEMENT
14. PRIVACY POLICY
15. TERM AND TERMINATION
16. MODIFICATIONS AND INTERRUPTIONS
17. GOVERNING LAW
18. DISPUTE RESOLUTION
19. CORRECTIONS
20. DISCLAIMER
21. LIMITATIONS OF LIABILITY
22. INDEMNIFICATION
23. USER DATA
24. ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES
25. CALIFORNIA USERS AND RESIDENTS
26. MISCELLANEOUS
27. CONTACT US


1. OUR SERVICES

The information provided when using the Services is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Services from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.

The Services are not tailored to comply with industry-specific regulations (Health Insurance Portability and Accountability Act (HIPAA), Federal Information Security Management Act (FISMA), etc.), so if your interactions would be subjected to such laws, you may not use the Services. You may not use the Services in a way that would violate the Gramm-Leach-Bliley Act (GLBA).

2. INTELLECTUAL PROPERTY RIGHTS

Our intellectual property

We are the owner or the licensee of all intellectual property rights in our Services, including all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics in the Services (collectively, the "Content"), as well as the trademarks, service marks, and logos contained therein (the "Marks").

Our Content and Marks are protected by copyright and trademark laws (and various other intellectual property rights and unfair competition laws) and treaties in the United States and around the world.

The Content and Marks are provided in or through the Services "AS IS" for your personal, non-commercial use or internal business purpose only.

Your use of our Services

Subject to your compliance with these Legal Terms, including the "PROHIBITED ACTIVITIES" section below, we grant you a non-exclusive, non-transferable, revocable license to:
  • access the Services; and
  • download or print a copy of any portion of the Content to which you have properly gained access.
solely for your personal, non-commercial use or internal business purpose.

Except as set out in this section or elsewhere in our Legal Terms, no part of the Services and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.

If you wish to make any use of the Services, Content, or Marks other than as set out in this section or elsewhere in our Legal Terms, please address your request to: sales@ledlight.com. If we ever grant you the permission to post, reproduce, or publicly display any part of our Services or Content, you must identify us as the owners or licensors of the Services, Content, or Marks and ensure that any copyright or proprietary notice appears or is visible on posting, reproducing, or displaying our Content.

We reserve all rights not expressly granted to you in and to the Services, Content, and Marks.

Any breach of these Intellectual Property Rights will constitute a material breach of our Legal Terms and your right to use our Services will terminate immediately.

Your submissions

Please review this section and the "PROHIBITED ACTIVITIES" section carefully prior to using our Services to understand the (a) rights you give us and (b) obligations you have when you post or upload any content through the Services.

Submissions: By directly sending us any question, comment, suggestion, idea, feedback, or other information about the Services ("Submissions"), you agree to assign to us all intellectual property rights in such Submission. You agree that we shall own this Submission and be entitled to its unrestricted use and dissemination for any lawful purpose, commercial or otherwise, without acknowledgment or compensation to you.

You are responsible for what you post or upload: By sending us Submissions through any part of the Services you:
  • confirm that you have read and agree with our "PROHIBITED ACTIVITIES" and will not post, send, publish, upload, or transmit through the Services any Submission that is illegal, harassing, hateful, harmful, defamatory, obscene, bullying, abusive, discriminatory, threatening to any person or group, sexually explicit, false, inaccurate, deceitful, or misleading;
  • to the extent permissible by applicable law, waive any and all moral rights to any such Submission;
  • warrant that any such Submission are original to you or that you have the necessary rights and licenses to submit such Submissions and that you have full authority to grant us the above-mentioned rights in relation to your Submissions; and
  • warrant and represent that your Submissions do not constitute confidential information.
You are solely responsible for your Submissions and you expressly agree to reimburse us for any and all losses that we may suffer because of your breach of (a) this section, (b) any third party’s intellectual property rights, or (c) applicable law.

3. USER REPRESENTATIONS

By using the Services, you represent and warrant that: (1) all registration information you submit will be true, accurate, current, and complete; (2) you will maintain the accuracy of such information and promptly update such registration information as necessary; (3) you have the legal capacity and you agree to comply with these Legal Terms; (4) you are not a minor in the jurisdiction in which you reside; (5) you will not access the Services through automated or non-human means, whether through a bot, script or otherwise; (6) you will not use the Services for any illegal or unauthorized purpose; and (7) your use of the Services will not violate any applicable law or regulation.

If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Services (or any portion thereof).

4. USER REGISTRATION

You may be required to register to use the Services. You agree to keep your password confidential and will be responsible for all use of your account and password. We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable.

5. PRODUCTS

We make every effort to display as accurately as possible the colors, features, specifications, and details of the products available on the Services. However, we do not guarantee that the colors, features, specifications, and details of the products will be accurate, complete, reliable, current, or free of other errors, and your electronic display may not accurately reflect the actual colors and details of the products. All products are subject to availability, and we cannot guarantee that items will be in stock. We reserve the right to discontinue any products at any time for any reason. Prices for all products are subject to change.

6. PURCHASES AND PAYMENT

We accept the following forms of payment:

-  Visa
-  PayPal
-  Mastercard
-  American Express
-  Discover
-  Money Order
-  Cashier Check
-  Check
-  Wire Transfer
-  Net 30 Account Purchase Order

You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Services. You further agree to promptly update account and payment information, including email address, payment method, and payment card expiration date, so that we can complete your transactions and contact you as needed. Sales tax will be added to the price of purchases as deemed required by us. We may change prices at any time. All payments shall be in US dollars.

You agree to pay all charges at the prices then in effect for your purchases and any applicable shipping fees, and you authorize us to charge your chosen payment provider for any such amounts upon placing your order. We reserve the right to correct any errors or mistakes in pricing, even if we have already requested or received payment.

We reserve the right to refuse any order placed through the Services. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same payment method, and/or orders that use the same billing or shipping address. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

7. RETURN POLICY

Please review our Return Policy posted on the Services prior to making any purchases.

8. PROHIBITED ACTIVITIES

You may not access or use the Services for any purpose other than that for which we make the Services available. The Services may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by us.

As a user of the Services, you agree not to:
  • Systematically retrieve data or other content from the Services to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us.
  • Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords.
  • Circumvent, disable, or otherwise interfere with security-related features of the Services, including features that prevent or restrict the use or copying of any Content or enforce limitations on the use of the Services and/or the Content contained therein.
  • Disparage, tarnish, or otherwise harm, in our opinion, us and/or the Services.
  • Use any information obtained from the Services in order to harass, abuse, or harm another person.
  • Make improper use of our support services or submit false reports of abuse or misconduct.
  • Use the Services in a manner inconsistent with any applicable laws or regulations.
  • Engage in unauthorized framing of or linking to the Services.
  • Upload or transmit (or attempt to upload or to transmit) viruses, Trojan horses, or other material, including excessive use of capital letters and spamming (continuous posting of repetitive text), that interferes with any party’s uninterrupted use and enjoyment of the Services or modifies, impairs, disrupts, alters, or interferes with the use, features, functions, operation, or maintenance of the Services.
  • Engage in any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools.
  • Delete the copyright or other proprietary rights notice from any Content.
  • Attempt to impersonate another user or person or use the username of another user.
  • Upload or transmit (or attempt to upload or to transmit) any material that acts as a passive or active information collection or transmission mechanism, including without limitation, clear graphics interchange formats ("gifs"), 1×1 pixels, web bugs, cookies, or other similar devices (sometimes referred to as "spyware" or "passive collection mechanisms" or "pcms").
  • Interfere with, disrupt, or create an undue burden on the Services or the networks or services connected to the Services.
  • Harass, annoy, intimidate, or threaten any of our employees or agents engaged in providing any portion of the Services to you.
  • Attempt to bypass any measures of the Services designed to prevent or restrict access to the Services, or any portion of the Services.
  • Copy or adapt the Services' software, including but not limited to Flash, PHP, HTML, JavaScript, or other code.
  • Except as permitted by applicable law, decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the Services.
  • Except as may be the result of standard search engine or Internet browser usage, use, launch, develop, or distribute any automated system, including without limitation, any spider, robot, cheat utility, scraper, or offline reader that accesses the Services, or use or launch any unauthorized script or other software.
  • Use a buying agent or purchasing agent to make purchases on the Services.
  • Make any unauthorized use of the Services, including collecting usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited email, or creating user accounts by automated means or under false pretenses.
  • Use the Services as part of any effort to compete with us or otherwise use the Services and/or the Content for any revenue-generating endeavor or commercial enterprise.
  • Use the Services to advertise or offer to sell goods and services.
  • Sell or otherwise transfer your profile.

9. USER GENERATED CONTRIBUTIONS

The Services does not offer users to submit or post content. We may provide you with the opportunity to create, submit, post, display, transmit, perform, publish, distribute, or broadcast content and materials to us or on the Services, including but not limited to text, writings, video, audio, photographs, graphics, comments, suggestions, or personal information or other material (collectively, "Contributions"). Contributions may be viewable by other users of the Services and through third-party websites. As such, any Contributions you transmit may be treated in accordance with the Services' Privacy Policy. When you create or make available any Contributions, you thereby represent and warrant that:
   
  • The creation, distribution, transmission, public display, or performance, and the accessing, downloading, or copying of your Contributions do not and will not infringe the proprietary rights, including but not limited to the copyright, patent, trademark, trade secret, or moral rights of any third party.
  • You are the creator and owner of or have the necessary licenses, rights, consents, releases, and permissions to use and to authorize us, the Services, and other users of the Services to use your Contributions in any manner contemplated by the Services and these Legal Terms.
  • You have the written consent, release, and/or permission of each and every identifiable individual person in your Contributions to use the name or likeness of each and every such identifiable individual person to enable inclusion and use of your Contributions in any manner contemplated by the Services and these Legal Terms.
  • Your Contributions are not false, inaccurate, or misleading.
  • Your Contributions are not unsolicited or unauthorized advertising, promotional materials, pyramid schemes, chain letters, spam, mass mailings, or other forms of solicitation.
  • Your Contributions are not obscene, lewd, lascivious, filthy, violent, harassing, libelous, slanderous, or otherwise objectionable (as determined by us).
  • Your Contributions do not ridicule, mock, disparage, intimidate, or abuse anyone.
  • Your Contributions are not used to harass or threaten (in the legal sense of those terms) any other person and to promote violence against a specific person or class of people.
  • Your Contributions do not violate any applicable law, regulation, or rule.
  • Your Contributions do not violate the privacy or publicity rights of any third party.
  • Your Contributions do not violate any applicable law concerning child pornography, or otherwise intended to protect the health or well-being of minors.
  • Your Contributions do not include any offensive comments that are connected to race, national origin, gender, sexual preference, or physical handicap.
  • Your Contributions do not otherwise violate, or link to material that violates, any provision of these Legal Terms, or any applicable law or regulation.
Any use of the Services in violation of the foregoing violates these Legal Terms and may result in, among other things, termination or suspension of your rights to use the Services.

10. CONTRIBUTION LICENSE

You and Services agree that we may access, store, process, and use any information and personal data that you provide following the terms of the Privacy Policy and your choices (including settings).

By submitting suggestions or other feedback regarding the Services, you agree that we can use and share such feedback for any purpose without compensation to you.

We do not assert any ownership over your Contributions. You retain full ownership of all of your Contributions and any intellectual property rights or other proprietary rights associated with your Contributions. We are not liable for any statements or representations in your Contributions provided by you in any area on the Services. You are solely responsible for your Contributions to the Services and you expressly agree to exonerate us from any and all responsibility and to refrain from any legal action against us regarding your Contributions.

11. GUIDELINES FOR REVIEWS

We may provide you areas on the Services to leave reviews or ratings. When posting a review, you must comply with the following criteria: (1) you should have firsthand experience with the person/entity being reviewed; (2) your reviews should not contain offensive profanity, or abusive, racist, offensive, or hateful language; (3) your reviews should not contain discriminatory references based on religion, race, gender, national origin, age, marital status, sexual orientation, or disability; (4) your reviews should not contain references to illegal activity; (5) you should not be affiliated with competitors if posting negative reviews; (6) you should not make any conclusions as to the legality of conduct; (7) you may not post any false or misleading statements; and (8) you may not organize a campaign encouraging others to post reviews, whether positive or negative.

We may accept, reject, or remove reviews in our sole discretion. We have absolutely no obligation to screen reviews or to delete reviews, even if anyone considers reviews objectionable or inaccurate. Reviews are not endorsed by us, and do not necessarily represent our opinions or the views of any of our affiliates or partners. We do not assume liability for any review or for any claims, liabilities, or losses resulting from any review. By posting a review, you hereby grant to us a perpetual, non-exclusive, worldwide, royalty-free, fully paid, assignable, and sublicensable right and license to reproduce, modify, translate, transmit by any means, display, perform, and/or distribute all content relating to review.

12. ADVERTISERS

We allow advertisers to display their advertisements and other information in certain areas of the Services, such as sidebar advertisements or banner advertisements. We simply provide the space to place such advertisements, and we have no other relationship with advertisers.

13. SERVICES MANAGEMENT

We reserve the right, but not the obligation, to: (1) monitor the Services for violations of these Legal Terms; (2) take appropriate legal action against anyone who, in our sole discretion, violates the law or these Legal Terms, including without limitation, reporting such user to law enforcement authorities; (3) in our sole discretion and without limitation, refuse, restrict access to, limit the availability of, or disable (to the extent technologically feasible) any of your Contributions or any portion thereof; (4) in our sole discretion and without limitation, notice, or liability, to remove from the Services or otherwise disable all files and content that are excessive in size or are in any way burdensome to our systems; and (5) otherwise manage the Services in a manner designed to protect our rights and property and to facilitate the proper functioning of the Services.

14. PRIVACY POLICY

We care about data privacy and security. Please review our Privacy Policy: https://www.ledlight.com/privacypolicy.aspx. By using the Services, you agree to be bound by our Privacy Policy, which is incorporated into these Legal Terms. Please be advised the Services are hosted in the United States. If you access the Services from any other region of the world with laws or other requirements governing personal data collection, use, or disclosure that differ from applicable laws in the United States, then through your continued use of the Services, you are transferring your data to the United States, and you expressly consent to have your data transferred to and processed in the United States.

15. TERM AND TERMINATION

These Legal Terms shall remain in full force and effect while you use the Services. WITHOUT LIMITING ANY OTHER PROVISION OF THESE LEGAL TERMS, WE RESERVE THE RIGHT TO, IN OUR SOLE DISCRETION AND WITHOUT NOTICE OR LIABILITY, DENY ACCESS TO AND USE OF THE SERVICES (INCLUDING BLOCKING CERTAIN IP ADDRESSES), TO ANY PERSON FOR ANY REASON OR FOR NO REASON, INCLUDING WITHOUT LIMITATION FOR BREACH OF ANY REPRESENTATION, WARRANTY, OR COVENANT CONTAINED IN THESE LEGAL TERMS OR OF ANY APPLICABLE LAW OR REGULATION. WE MAY TERMINATE YOUR USE OR PARTICIPATION IN THE SERVICES OR DELETE YOUR ACCOUNT AND ANY CONTENT OR INFORMATION THAT YOU POSTED AT ANY TIME, WITHOUT WARNING, IN OUR SOLE DISCRETION.

If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party. In addition to terminating or suspending your account, we reserve the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress.

16. MODIFICATIONS AND INTERRUPTIONS

We reserve the right to change, modify, or remove the contents of the Services at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on our Services. We also reserve the right to modify or discontinue all or part of the Services without notice at any time. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Services.

We cannot guarantee the Services will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Services, resulting in interruptions, delays, or errors. We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify the Services at any time or for any reason without notice to you. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Services during any downtime or discontinuance of the Services. Nothing in these Legal Terms will be construed to obligate us to maintain and support the Services or to supply any corrections, updates, or releases in connection therewith.

17. GOVERNING LAW

These Legal Terms and your use of the Services are governed by and construed in accordance with the laws of the State of Arizona applicable to agreements made and to be entirely performed within the State of Arizona, without regard to its conflict of law principles.

18. DISPUTE RESOLUTION

Applicable Law

This Agreement shall be governed by and construed in accordance with the laws of the state of Arizona.

Venue

The proper venue for any proceeding at law or in equity shall be Maricopa County, Arizona. The parties hereto hereby waive any right to object to venue in Maricopa County, Arizona.

19. CORRECTIONS

There may be information on the Services that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Services at any time, without prior notice.

20. DISCLAIMER

THE SERVICES ARE PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SERVICES AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SERVICES' CONTENT OR THE CONTENT OF ANY WEBSITES OR MOBILE APPLICATIONS LINKED TO THE SERVICES AND WE WILL ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY (1) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT AND MATERIALS, (2) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE SERVICES, (3) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, (4) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICES, (5) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SERVICES BY ANY THIRD PARTY, AND/OR (6) ANY ERRORS OR OMISSIONS IN ANY CONTENT AND MATERIALS OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES. WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE SERVICES, ANY HYPERLINKED WEBSITE, OR ANY WEBSITE OR MOBILE APPLICATION FEATURED IN ANY BANNER OR OTHER ADVERTISING, AND WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND ANY THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES. AS WITH THE PURCHASE OF A PRODUCT OR SERVICE THROUGH ANY MEDIUM OR IN ANY ENVIRONMENT, YOU SHOULD USE YOUR BEST JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE.

21. LIMITATIONS OF LIABILITY

IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE AMOUNT PAID, IF ANY, BY YOU TO US. CERTAIN US STATE LAWS AND INTERNATIONAL LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.

22. INDEMNIFICATION

You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys’ fees and expenses, made by any third party due to or arising out of: (1) use of the Services; (2) breach of these Legal Terms; (3) any breach of your representations and warranties set forth in these Legal Terms; (4) your violation of the rights of a third party, including but not limited to intellectual property rights; or (5) any overt harmful act toward any other user of the Services with whom you connected via the Services. Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defense of such claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding which is subject to this indemnification upon becoming aware of it.

23. USER DATA

We will maintain certain data that you transmit to the Services for the purpose of managing the performance of the Services, as well as data relating to your use of the Services. Although we perform regular routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Services. You agree that we shall have no liability to you for any loss or corruption of any such data, and you hereby waive any right of action against us arising from any such loss or corruption of such data.

24. ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES

Visiting the Services, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the Services, satisfy any legal requirement that such communication be in writing. YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AND TO ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR VIA THE SERVICES. You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by any means other than electronic means.

25. CALIFORNIA USERS AND RESIDENTS

If any complaint with us is not satisfactorily resolved, you can contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834 or by telephone at (800) 952-5210 or (916) 445-1254.

26. MISCELLANEOUS

These Legal Terms and any policies or operating rules posted by us on the Services or in respect to the Services constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Legal Terms shall not operate as a waiver of such right or provision. These Legal Terms operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control. If any provision or part of a provision of these Legal Terms is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Legal Terms and does not affect the validity and enforceability of any remaining provisions. There is no joint venture, partnership, employment or agency relationship created between you and us as a result of these Legal Terms or use of the Services. You agree that these Legal Terms will not be construed against us by virtue of having drafted them. You hereby waive any and all defenses you may have based on the electronic form of these Legal Terms and the lack of signing by the parties hereto to execute these Legal Terms.

27.   CONTACT US

In order to resolve a complaint regarding the Services or to receive further information regarding use of the Services, please contact us at:

Reflective Illumination LLC
P.O. Box 82626
Phoenix, AZ 85071
United States
Phone: 1 (877) 283-5060
Fax: 1 (602) 861-4088
sales@ledlight.com

28.   Policies

Shipping

Shipping time varies between service. Orders are processed and usually shipped the same day before 10am Phoenix, AZ time. Expedited orders must be placed before 10am Phoenix, AZ time for the expedited order to be shipped the same day. Orders that are large, heavy, large quantity or bad weather please allow extra time to prepare the order. Orders that have fragile products such as ceramic, porcelain or glass please allow extra time to prepare the order. The shipping carriers that we use are United States Postal Service (USPS) and United Parcel Service (UPS). Our online inventory is automatically updated as orders are placed. If the Availability of any item in your order has changed, we will notify you of any backordered items promptly, we will also usually suggest substitute item. If we do not hear from you with you within 3 days, we may choose to ship the rest of your items and close your order. If the customer refuses a shipment the customer will be required to pay for the shipping cost required to ship to have the product re-shipped to them

Orders that are shipped to PO Boxes, or a FPO/APO address must use USPS and not UPS.  The customer must change the shipping address to a physical address if using UPS to ship the order. If the customer does not choose this option LEDLight.com will change the shipping method and charge for the extra shipping costs. At the end of the purchase checkout we offer a shipping calculator to easily determine the shipping cost associated with that order.

LEDLight.com does not offer any expedited Saturday delivery options. All transit times are business days, not calendar days, unless otherwise specified. Using USPS the shipping time is around 2 to 5 days while UPS ground usually takes 5 to 7 days. LEDLight.com also provides 2nd day and next day UPS delivery options.


UPS Shipping
UPS Delivery Times
USPS Shipping
USPS Delivery Times

Refund

Please see credit authorization CA to return product for credit to your PayPal or Credit Card. LEDLight.com will refund the entire purchase price of the product less shipping and handling. If your purchase was eligible for Free Shipping, there will be a 20% restocking fee deducted from your credit or refund. If your product title has NCNRNW and in the product subtitle has Non-Cancelable, Non-Returnable, Non-Warranty the product cannot be returned for credit or for repair.

 

Incorrect or Missing Product Shipped (IPS)

Up to 3 days after receiving the order if the order has incorrect or missing product shipped the customer is required to contact LEDLight.com. Please use our support ticket system https://www.ledlight.com/contact.aspx to create a ticket to request a incorrect or missing product shipped IPS. Please make sure to write IPS and the order number in the subject line. Please write in the message body the incorrect or missing product SKU and quantity, repeat for each different SKU. Please make sure you get and keep a 15 character reference number when you complete the support ticket. Please do not email or call for a IPS. Some restrictions apply. The customer agrees to help diagnose the product to see if defective before the product will be replaced be issued. The customer agrees to help diagnose the system that provides power to the led such as line voltage, power supply or alternator, generator such as connecting voltage meter to the circuit and video tape the results. The customer agrees that over voltage of the led bulb voids warranty. The customer agrees to ship the returned product using a tracking number from the shipping company so the customer can show that LEDLight.com received the returned product. The customer agrees that if they do not return the defective bulbs that no further bulbs will be sent.

The customer is required to verify the original ordered products when the order is placed. If the customer does not contact LEDLight.com by support ticket system when the order is placed the customer has verified and accepts that the order is correct. The customer agrees to ship the returned product using a tracking number from the shipping company so the customer can show that LEDLight.com received the returned product. LEDLight.com pays for shipping and ships correct or missing product to the customer after the customer returns the incorrect product. If the receiving date of the returned product is past the 15 days when the (IPS) was issued the return authorization will be refused and the customer will be required to pay for shipping to return the product back to the customer. LEDLight.com provides the customer a prepaid return shipping label to ship the incorrect product back to LEDLight.com. LEDLight.com does not ship the replacement product until customer returns the incorrect product with shipping label provided by LEDLight.com Products marked with NCNR "Non Cancelable Non Returnable" are not returnable for credit. Products that are marked with NCNRNW "Non cancelable Non Returnable Non Warranty" on the order product description are not returnable for credit, repair or replacement. The customer agrees that LEDLight.com will not ship the correct product until the customer ships back the incorrect product back to LEDLight.com, once active tracking is provided for the return ips LEDLight.com will ship out the correct product.


For products 69786, 76484 and 26847 voids warranty and cannot be returned for incorrect product shipped when the bulb is operated greater than 277VAC and the bulb is not in the same condition as it was shipped being able to light the bulb and no fan noise and no damage to the bulb.


For products 69786, 76484 and 26847 voids the warranty and cannot be returned for incorrect product shipped when the bulb is installed in a fixture that is enclosed or installed in a fixture that restricts the air flow to the led bulb and the bulb is not in the same condition as it was shipped being able to light the bulb and no fan noise and no damage to the bulb.

 

Defective or Broken Product Shipped (DPS)

Up to 5 days after receiving the order if the order has defective or broken product the customer is required to contact LEDLight.com. Please use our support ticket system https://www.ledlight.com/contact.aspx to create a ticket to request a defective product shipped DPS. Please write in the subject line DPS and the order number. Please write in the description the defective or broken product SKU and quantity, repeat for each different SKU. Please make sure you get and keep a 15 character reference number when you complete the support ticket. Please do not email or call for a DPS. Some restrictions apply. The customer agrees to help diagnose the product to see if defective before the product will be replaced be issued. The customer agrees to help diagnose the system that provides power to the led such as line voltage, power supply or alternator, generator such as connecting voltage meter to the circuit and video tape the results. The customer agrees that over voltage of the led bulb voids warranty. The customer agrees to ship the returned product using a tracking number from the shipping company so the customer can show that LEDLight.com received the return product. The customer agrees that if they do not returned the defective bulbs that no further bulbs will be sent.

LEDLight.com test every LED Light before it is shipped so please verify that your product is defective or broken before contacting LEDLight.com to request a valid and unique ( DPS) authorization number for each order that is defective or broken. LEDLight.com will send a prepaid shipping label so the customer can return the broken or defective product to LEDLight.com. If the receiving date of the returned product is past the 15 days when the (DPS) was issued the return authorization will be refused and the customer will be required to pay for shipping to return the product back to the customer. If the returned product is found to be defective by LEDLight.com the customer will get credit for the order up to the original shipping cost of the order and credit for faulty or broken or defective product. The customer should place a new order immediately to replace the defective or broken product while the (DPS) is being processed up to 4 weeks due to shipping and processing time. The return authorization form must be included with the return or the return will be refused and the customer will be required to pay for shipping to return the product to the customer. Products marked with NCNR "Non cancelable Non returnable" in the product description are not returnable for credit, repair or replacement. Products that are marked with NCNRNW "Non cancelable Non Returnable Non Warranty" on the order product description are not returnable for credit, repair or replacement. LEDLight.com will use for a defective product shipped the original shipping cost or the cost to ship the defective product(S) back to LEDLight.com whichever is lower "Determined at time of return using best way ground shipping cost". The product detail page has a caption at the bottom of the detail page that states: Actual Product may vary from picture shown. One product per package unless otherwise stated. The customer agrees that the product can change from the picture or dimensions shown and that only one product per package. The customer agrees to help LEDLight test the defective product by using a power supply that is not in the circuit or fixture/socket that they are installing the product into. The customer agrees to help diagnose the product to see if defective before the product will be replaced be issued.


For products 69786, 76484 and 26847 voids warranty and cannot be returned for defective or broken product shipped when the bulb is operated greater than 277VAC and the bulb is not in the same condition as it was when shipped being able to light the bulb and no fan noise and no damage to the bulb.


For products 69786, 76484 and 26847 voids the warranty and cannot be returned for defective or broken product shipped when the bulb is installed in a fixture that is enclosed or installed in a fixture that restricts the air flow to the led bulb and the bulb is not in the same condition as it was shipped being able to light the bulb and no fan noise and no damage to the bulb.


The customer agrees to ship the returned product using a tracking number from the shipping company so the customer can show that LEDLight.com received the returned product.

 

Product Return for Credit Authorization (CA)

Up to 30 days from date of purchase the customer is required to request a credit authorization CA code so you can return order for credit for up to 30 days from the order date to request a valid and unique credit authorization (CA) number for each order to return for credit. Please use our support ticket system https://www.ledlight.com/contact.aspx to create a ticket to request a credit authorization CA. Please write in the subject line CA and the order number. Please write in the message body the item SKU and the quantity, repeat for each different SKU. Please make sure you get and keep a 15 character reference number when you complete the support ticket. Please do not email or call for a CA. Some restrictions apply. The customer agrees to help diagnose the product to see if defective before the product will be replaced be issued. The customer agrees to help diagnose the system that provides power to the led such as line voltage, power supply or alternator, generator such as connecting voltage meter to the circuit and video tape the results. The customer agrees that over voltage of the led bulb voids warranty. The customer agrees to ship the returned product using a tracking number from the shipping company so the customer can show that LEDLight.com received the returned product. The customer agrees that if they do not return the defective bulbs that no further bulbs will be sent.

Up to 30 days from the order date if the customer wishes to return product for credit on the customers credit card or PayPal account. No refunds are allowed after 30 days from the order date for any reason. Once the (CA) is issued the customer must ship the product or products back immediately to LEDLight.com. The (CA) is only valid for 15 days from the date of issue. If the receiving date of the returned product is past the 15 days when the (CA) was issued the (CA) will be refused and the customer will be required to pay for shipping to return the product back to the customer. The product must be in original unused condition, unopened with all packaging materials and the original invoice and/or packing slip the or the (CA) will be refused for credit and the customer will be required to pay for shipping the non-returnable product back to customer. Products marked with NCNR "Non cancelable non-returnable" in the product description are not returnable for credit. Products marked with NCNRNW "Non cancelable non-returnable Non Warranty" in the product description are not returnable for credit, repair or replacement. If the order used a coupon and the kept amount of items is less than the coupons amount needed for the coupon to be used, the kept items will be the return amount and the coupon discounted amount will be voided from the order. If the (CA) is returned without proper postage, the postage amount will be deducted from the (CA). The return authorization form must be included with the return or the return will be refused and the customer will be required to pay for shipping to return the product to the customer. Please allow up to 4 weeks for the credit to show up on your credit card due to shipping and processing time. The product detail page has a caption at the bottom of the detail page that states: Actual Product may vary from picture shown. One product per package unless otherwise stated. The customer agrees that the product can change from the picture or dimensions shown and that only one product per package.


For products 69786, 76484 and 26847 voids warranty and cannot be returned for credit when the bulb is operated greater than 277VAC and the bulb is not in the same condition as it was shipped being able to light the bulb and no fan noise and no damage to the bulb.


For products 69786, 76484 and 26847 voids the warranty and cannot be returned for credit when the bulb is installed in a fixture that is enclosed or installed in a fixture that restricts the air flow to the led bulb and the bulb is not in the same condition as it was shipped being able to light the bulb and no fan noise and no damage to the bulb.

 

Product Return for Repair Authorization or Replacement Authorization (RA)

Each product has the warranty period displayed in the product detailed information page. This is from the order date if the customer wishes to return defective product the customer is required to contact LEDLight.com Please use our support ticket system https://www.ledlight.com/contact.aspx to create a ticket to request a return for repair authorization. Please write in the subject line RA and the order number. Please write in the message body the product SKU and quantity , repeat for each different SKU. Please make sure you get and keep a 15 character reference number when you complete the support ticket. Please do not email or call for a RA. Some restrictions apply. The customer agrees to help diagnose the product to see if defective before the product will be replaced be issued. The customer agrees to help diagnose the system that provides power to the led such as line voltage, power supply or alternator, generator such as connecting voltage meter to the circuit and video tape the results. The customer agrees that over voltage of the led bulb voids warranty. The customer agrees led bulbs used in vintage 6 Volt motorcycles will not be warrantied due to the motor cycle is not regulated or the customer thinks the motor cycle is regulated and causes the 6 volt led bulbs to be over voltage and fail usually by the components in the led bulb are heated up so bad that they fall off the circuit board due to thermal destruction caused by the motor cycle voltage above 7 Volts when the motor cycle engine is revved. The customer agrees to ship the returned product using a tracking number from the shipping company so the customer can show that LEDLight.com received the returned product. The customer agrees that if they do not return the defective bulbs that no further bulbs will be sent.

The defective product must be in original un-modified condition and returned with all original packaging and the original invoice/ packing slip must be included or the (RA) will be refused and the customer will be required to pay for shipping the non-returnable product back to customer. The defective product will only be repaired or replaced with the same exact product only, color and base type no changes are allowed. The (RA) is only valid for 15 days from the date of issue. If the receiving date of the returned product is past the 15 days when the (RA) was issued the (RA) will be refused and the customer will be required to pay for shipping to return the product back to the customer. Products that are marked with NCNRNW "Non Cancelable non-returnable Non Warranty" on the order are not returnable for credit, repair or replacement. The return authorization form must be included with the return or the return will be refused and the customer will be required to pay for shipping to return the product to the customer. If the (RA) is returned without proper postage, the customer will be required to pay for postage amount and the (RA) will not be processed and the customer will be required to pay for return postage to return the unprocessed return. For international order return authorizations the customer will be responsible for shipping to and from our facility for replacement. Please allow up to 4 weeks for the (RA) to be processed due to shipping and processing time. All replacement items assume the remaining warranty of the original product. All replaced items become the property of REFLECTIVE ILLUMINATION LLC and the replacement becomes your property. Any orders that are RA orders will be shipped via UPS Ground or USPS first class mail. Placing a new order that must be paid for is the only way to edit shipping details.


For products 69786, 76484 and 26847 voids warranty and cannot be returned for repair or replacement when the bulb is operated greater than 277VAC and the bulb is not in the same condition as it was shipped being able to light the bulb and no fan noise and no damage to the bulb


For products 69786, 76484 and 26847 voids the warranty and cannot be returned for repair or replacement when the bulb is installed in a fixture that is enclosed or installed in a fixture that restricts the air flow to the led bulb and the bulb is not in the same condition as it was shipped being able to light the bulb and no fan noise and no damage to the bulb


The customer agrees if the LED bulb or LEDLight.com product is subjected to higher voltage than the Voltage that is posted in the title of the LED bulb or LEDLight.com product or in the description of the LED bulb or LEDLight.com product or in the specification sheet of the LED bulb or LEDLight.com product the warranty is void and the bulb or LEDLight.com product will not be repaired or replaced. Signs of over voltage are components that are de-soldered due to over voltage, led's burnt out or damage to the led chip or other physical damage to the led ballast, such as a blown capacitor, melted plastic, or more than one LED bulb or LEDLight.com product has failed. The customer agrees due to manufacturer changes from batch to batch or over time we cannot match the color Kelvin when repairing or replacing LED bulb to match the other customers LED bulbs.


Order Cancelation

Order cancelation. LEDLight.com can cancel a order before LEDLight.com has assigned a tracking number to the order. Once a tracking number has been created for the order the order cannot be canceled. Please create a ticket using the create a ticket in customer portal https://www.ledlight.com/contact.aspx. Please put in the subject line Cancel order and provide the order number. Please make sure the system provides you a ticket number and keep this ticket number for proof that the order cancelation was requested. The customer agrees not to call or email LEDLight.com for cancelation.


International Shipping

There is a minimum 250.00 USD for international orders, except for Canada. The orders must be paid by bank wire transfer only. International orders may be subject to customs fees, import taxes, duties, or other fees imposed by your government.  LEDLight.com is not responsible for any duties, taxes or other associated import fees that your country may impose. All such fees are your responsibility, and are not included in the shipping charges. Please contact your customs office for information about additional fees. Please contact LEDLight.com phone operators to place an international order, the customer cannot place international orders online, the order will be canceled by LEDLight.com.

LEDLight.com will ship only to the following countries Anguilla, Argentina, Australia, Austria, Belgium, Brazil, Canada, Chile, China, Costa Rica, Cyprus, Czech Republic, Denmark, Dominican Republic, Ecuador, Estonia, Finland, France, Greece, Hong Kong, Hungary, Iceland, India, Ireland, Israel, Italy, Jamaica, Japan, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Netherlands, New Zealand, Norway, Poland, Singapore, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, United Kingdom, Uruguay, Venezuela.  When the customer is filling out the shipping and billing information please select the correct country in the country drop down box and select the correct country to ship international too. We are sorry but addresses in the preceding countries are the only destinations outside the United States that we ship to.

We have chosen not to ship to some countries for a variety of reasons (our carriers do not deliver there, we have products that cannot be easily shipped to these countries or we have had a high rate of fraudulent orders coming from these countries). We appreciate your interest in, and we would like to apologize for any inconvenience this may cause we offer other payment methods such as wire transfer.

LEDLight.com is NOT responsible for packages held or denied by Customs in any destination country. The customer is responsible for the full order price and shipping costs should any package be held or denied by Customs. Should you refuse the package because of duty fees that may be associated with it, or for any other reason, you are responsibility for the full order price and shipping costs for the order.

Should an international order be lost or damaged in shipping, we will file a claim with the US postal service. LEDLight.com will replace or issue credit for the lost order or damaged item(s) once the claim has been settled.  Our liability in cases of lost or damaged packages is limited ONLY to the amount of the claim paid and settled by the carrier.

If a package cannot be delivered for any reason other than carrier loss or damage, to the address you provided, or should you refuse the package, you hereby agree to pay for the order in full and waive all rights of chargeback.

The actual shipping weight displayed during checkout may not be accurate. Extra shipping weight includes the additional handling costs due to the care needed in packing and shipping LED Lighting. Please make sure that you agree with the total shipping and handling cost before you submit your order.


Payment Methods

The customer can pay by Visa, Master Card, American Express, Discover, PayPal, money order, cashier check, check, wire transfer or a net 30 account purchase order. Please mail check, cashier check or money order. Please allow up to 21 days if you placed your order by mail and paid with a check, cashier check, money order, wire transfer your order will be held until your check has cleared our bank, up to 21 days.

Please see creating an account guidelines by clicking here Personal and Business Accounts Purchasing Guidelines


Different Billing/Shipping

Personal accounts please contact your bank to update your credit card with the new and then update your customer account with the new address. Business accounts can change billing and shipping addresses. Please see Personal and Business Accounts Purchasing Policies for more information.

 

Paid Back Ordered Products

LEDLight.com tries to keep all items in stock, but some items may become back ordered. A paid back ordered item will be marked on the packing slip when you receive the order showing the item back ordered and the quantity back ordered. The customer has 30 days from the time the backorder items are shipped to return for credit.  The customer warranty period shown is from date of paid back ordered product was shipped for the period of warranty time shown on the product detail page for the back ordered product.  The customer can request a credit authorization on the paid back ordered item before it is shipped and up to 30 days after the back order has been shipped. Please contact LEDLight.com for a valid and unique return authorization number for each paid backordered items to be returned. LEDLight.com will choose the best shipping method for backorder items.  Please allow up to 6 to 12 weeks for the back ordered products to be shipped or longer. Customer is responsible for shipping on paid backordered items.  Products that are marked NCNR or NCNRNW are not returnable and can not be canceled.

Q – What happens when my backordered item is discontinued?
A – We'll notify you When a backordered item becomes discontinued and make every effort to offer an alternate product. When we are not able to locate an alternate product, Your order for the discontinued item will be canceled and refunded.

Unpaid  Back Ordered Products

LEDLight.com tries to keep all items in stock, but some items may become back ordered. An unpaid back ordered item will inform you that we are out of stock when you place the order.  The customer has 30 days from the time the unpaid backorder items are shipped to return for credit.  The customer warranty period shown is from date of back ordered product was shipped for the period of warranty time shown on the product detail page for the back ordered product.  Please contact LEDLight.com to cancel an unpaid back ordered product. LEDLight.com will choose the best shipping method for backorder items.  Please allow up to 6 to 12 weeks for the back ordered products to be shipped or longer. Customer is responsible for shipping on backordered items. Products that are marked NCNR or NCNRNW can not be canceled.

 

Special offers Cancellation

LEDLight.com special shipping and coupon offers subject to change or cancellation without notice.

 

FREE Shipping

Free shipping is only offered to orders shipped to the 48 United States that meet the minimum shipping threshold. It is the customer's responsibility to select the free shipping option during checkout, no refunds will be made for those that fail to do so. When returning for credit an order that was eligible for free shipping a 20% restocking fee will be deducted from the returned amount. If you are returning part of an order for credit and the product that you have retained is less than the amount that qualifies for free shipping a 20% restocking fee will be deducted from the returned amount.

 

Refused Orders or Shipping to an incorrect address

You are responsible for a 15% restocking fee for all product cost and all freight expenses if the order is returned due to the order being refused or the order is shipped to an incorrect address.

You are responsible for all products cost and all freight expenses if the order is not returned due to the order being refused or the order is shipped to an incorrect address.

 

Coupons

The maximum allowed percent off amount that the coupon can be used for will be shown in the coupon disclaimer. Only one coupon can be used per order. When returning a partial order for credit and the amount of the remainder order is less than the coupon than the amount that qualifies for the coupon, the coupon will be deducted from your returned credit amount.

 

Samples

LEDLight.com can not provide samples for free or a discounted price greater than what LEDLight.com already provides.  LEDLight.com offers a 30-day trial money back guarantee period if you are not satisfied with your purchase you can return it for refund with in 30 days of purchase date.

 

Phone Messages reply

Please use support ticket system https://www.ledlight.com/contact.aspx to create IPS, DPS, CA or RA. Please do not call requesting a IPS, DPS, CA or RA due to the fact that the request that can be tracked for a charge back documentation. Please make sure you get a 15 character reference number when you complete the support ticket.

 

Email reply

Please use support ticket system https://www.ledlight.com/contact.aspx to create IPS, DPS, CA or RA. Please do not email requesting a IPS, DPS, CA or RA due to the fact that the request that can be tracked for a charge back documentation. Please make sure you get a 15 character reference number when you complete the support ticket.

 

Non Cancelable Non-Returnable (NCNR)

Products that are identified by "Non Cancelable Non Returnable" NCNR can not be canceled for credit or returned for credit. Products that are identified NCNR are products that are on sale, products that are for resale or special ordered products. If LEDLight.com issues an incorrect (CA) or (RA) for these products that are labeled on the invoice as NCNR the product will be returned at the customer's expense and no replacement or credit will be issued. All special ordered items are prepaid 100% with a signed NCNR form only before the special order will be placed. Please allow 6 to 10 weeks shipping time for the special order.

 

Gift Cards
Gift Cards are a Non Cancelable Non-Returnable (NCNR).

 

Non Cancelable Non-Returnable Non Warranty (NCNRNW)

Products that are identified by "Non Cancelable Non Returnable Non Warranty" NCNRNW can not be canceled for credit, returned for credit, returned for warranty repair or returned for warranty replacement. Products that are identified NCNRNW are Low Voltage 12 Volt AC/DC products that can be damaged by improper use such as operating the product by an over voltage or under voltage or products that are on sale, or products that are discontinued and can no longer be repaired, replaced.

E27 Low voltage 12 Volt AC/DC products can be easily screwed into a line voltage E27 socket that is greater than 12 volts AC or DC and will destroy the product. G12 products are NCNRNNW because these products can easily be installed in sockets that have not had the ballast bypassed or removed and will destroy the G12 product due to over voltage. If LEDLight.com issues an incorrect (CA) or (RA) for these products that are labeled on the invoice as NCNRNW the product will be returned at the customer's expense and no replacement or credit will be issued. The reason P15D-30 or P15S-30 led bulbs are NCNRNW is the led bulb is broken or damaged when inserted. G12 bulbs are NCNRNW because installing product 69786, 26847 or 76484 in a enclosed fixture or a restricted air fixture causes the G12 bulb to overheat and fail prematurely.

 

Exclusion of liability

1. We do not represent, warrant or undertake that access to our website, the Materials or any part thereof will be uninterrupted, reliable or fault free.

 

2. We do not represent, warrant or undertake to you that our website, the Materials or any content contained therein will be accurate, complete or reliable.

 

3. We do not represent, warrant or undertake that any services (whether or not provided by us) will be provided with due care and skill.

 

4. To the extent permitted by law we exclude all liability (whether arising in contract, tort or otherwise and whether or not due to our negligence) for any damages, loss or expense including without limitation, direct, indirect, special or consequential damage, or economic loss which we may otherwise have to you as a result of:

a. any access, use or the inability to access or use website, or reliance on the Materials and/or any information contained therein;

b. any technical, factual, textual or typographical inaccuracies, errors or omissions on or relating to our website, the Materials or any information contained therein;

c. any system, server or connection failure, error, omission, interruption, delay in transmission, or computer virus.

d. Any delay in providing, or failure to provide or make available, services and/or Materials or any negligent provision of services and/or Materials;

e. any Materials and/or information not being fit for their intended purpose;

f. any misrepresentation on or relating to our website, the Materials or the services (other than a fraudulent misrepresentation made by us or on our behalf)

g. any use of or access to any other website linked to our website. Even if LEDLight.com or its employees are advised of the possibility of such damages, losses and/or expenses. Any hyperlinks to any other website are not an endorsement or verification of such websites and such websites should only be accessed at the user's own risks. This exclusion clause shall take effect to the fullest extent permitted by law.

Applicable Law

This Agreement shall be governed by and construed in accordance with the laws of the state of Arizona.

Venue

The proper venue for any proceeding at law or in equity shall be Maricopa County, Arizona. The parties hereto hereby waive any right to object to venue in Maricopa County, Arizona.

Collections

THE CUSTOMER AGREES TO PAY ALL INVOICES WITHIN THE AGREED TERMS AND CONDITIONS. OUR STANDARD TERMS ARE NET (30) THIRTY DAYS. IN THE EVENT INVOICES ARE NOT PAID WITHIN THE AGREED TERMS OF THE INVOICE, THE CUSTOMER AGREES TO PAY INTEREST, CHARGED AT THE RATE OF 1.5% PER MONTH (18% PER YEAR) AND ANY COSTS INCURRED BY REFLECTIVE ILLUMINATION LLC IN COLLECTION OF MONIES DUE INCLUDING COLLECTION FEES, ATTORNEY FEES, COURT COSTS, ETC.

Past due accounts
All shipments will be withheld until the account is brought current, this includes IPS, DPS, CA or RA's or new orders until the customer pays their past due accounts.

 

Proof of payment

The customer responsibility to provide proof of payment for their account if requested. If the customer can not provide proof of payment for an invoice or account the customer is responsible for payment of the invoice in full.

Refuse service

We reserve the right to refuse service to anyone, including customers who provide incomplete, inaccurate, or false credit information, upon suspicion of credit card fraud or in any situation where we see fit in order to protect the rights and interest of REFLECTIVE ILLUMINATION LLC. We reserve the right to refuse or cancel an order for any reason including limitations on quantities available for purchase, inaccuracies, or errors in product or pricing information, or problems identified by our credit and fraud avoidance department.

No Representations

You acknowledge that neither REFLECTIVE ILLUMINATION LLC, nor anyone acting on or behalf, has made any representation or statement of fact or opinion to induce the purchase of any goods specified on your invoice.

Separability

If any provision of this agreement shall be unlawful, void, or for any reason unenforceable, it shall be deemed separable from the remaining provisions of this agreement, which shall remain valid and enforceable according to its terms.

Notification of Changes
This policy is in effect as of January 2009. If we decide to change our store policies, we will post those changes on the LEDLight.com website store policies link so our users are always aware of our store policies.

Rush Orders
Any and all rush orders will be held until payment verification can be completed.

Special Ordered Item
Products ordered for a Business account that is not a standard item will be required to sign the eNCNR the order after the order is placed by clicking on orders, then the order, then eNCNR option sign YES. You will be instructed to do so at time of the order if applicable.

Personal and Business Accounts Purchasing Policies
Personal accounts are accounts that do not have a resale certificate and are purchasing for personal use
For personal accounts new and existing that require different billing and shipping address using a credit card must contact their bank to update the credit card to the new address. Once you have updated your credit card with your new address please update your customer account address and then checkout as usual. The bank does not approve the separate shipping address so we cannot approve a order with different billing and shipping address for a personal account. We are sorry this inconvenience due to excessive fraud. The phone operator cannot bypass your account settings and can only assist you placing a order over the phone. A personal account is a account that does not have a transactional privilege resale certificate license.

Business accounts must have resale certificate for purchasing for resale or for business use or for government use
For a new business account that requires any of the following payment by net 30, no sales tax, government tax rate, use customer UPS account or different billing and shipping address must fill out eDealer application and Upload resale certificate to the customer account. For existing business accounts cannot be updated until the eDealer application is filled out and resale certificate is uploaded in the customers account. . The phone operator cannot bypass your account settings and can only assist you placing a order over the phone. Please do not setup a eBusiness account if you do not have a transaction privilege resale certificate.

Email Communication
The customer agrees to use the same email address that the customer used to place the order on LEDLight.com website. The reason LEDLight.com requires the customer to use same email address as they placed a order is if there is a dispute LEDLight.com can immediately find all the communications date, time and record of the email correspondence.

Security and Privacy
The customer agrees that LEDLight.com can release the customers email address and email correspondence to the payment processor and to the bank only for only specific emails related to the order if there is a dispute.

Telephone
LEDLight.com can only provide sugestions over the phone such as what product to purchase or if the product is in stock. The customer agrees to verify the suggestions of LEDLight,com. LEDLight.com cannot place a order by phone. The customer will need to place the order online so customer can agree to the policies. LEDLight.com cannot generate IPS, DPS, CA or RA over the phone. The customer will need to email LEDLight.com at sales@ledlight.com to request a IPS, DPS, CA or RA. The reason LEDLight.com requires a email is so that there is a auditable trail showing time and date of the email and the correspondence of the email.