Shipping
Shipping time
varies between service. Orders
are processed and usually shipped
the
same day before 10am Phoenix, AZ time. Expedited orders must be placed before 10am Phoenix, AZ time for the expedited order to be shipped the same day. Orders that are large, heavy, large quantity or bad weather please allow extra time to prepare the order. Orders that have fragile products such as ceramic, porcelain or glass please allow extra time to prepare the order. The shipping
carriers that we use are United
States Postal Service (USPS) and
United Parcel Service (UPS).
Our online inventory is
automatically updated as orders
are placed. If the Availability
of any item in your order has
changed, we will notify you of
any backordered items promptly,
we will also usually suggest
substitute item. If we do not
hear from you with you within 3
days, we may choose to
ship the rest of your items and
close your order. If the
customer refuses a shipment the
customer will be required to pay
for the shipping cost required
to ship to have the product
re-shipped to them
Orders that are shipped to PO
Boxes, or a FPO/APO address must
use USPS and not UPS. The
customer must change the
shipping address to a physical
address if using UPS to ship the
order. If the customer does not
choose this option LEDLight.com
will change the shipping method
and charge for the extra
shipping costs. At the end of
the purchase checkout we offer a shipping
calculator to easily determine
the shipping cost associated
with that order.
LEDLight.com does
not offer any expedited Saturday
delivery options. All transit
times are business days, not
calendar days, unless otherwise
specified. Using USPS the
shipping time is around 2 to 5
days while UPS ground usually
takes 5 to 7 days. LEDLight.com
also provides 2nd day and next
day UPS delivery options.
UPS Delivery Times
USPS Delivery Times
International Shipping
There is a minimum 250.00 USD
for international orders, except
for Canada. The orders must be
paid by bank wire transfer only.
International orders may be
subject to customs fees, import
taxes, duties, or other fees
imposed by your government.
LEDLight.com is not responsible
for any duties, taxes or other
associated import fees that your
country may impose. All such
fees are your responsibility,
and are not included in the
shipping charges. Please contact
your customs office for
information about additional
fees. Please contact
LEDLight.com phone operators to
place an international order,
the customer cannot place
international orders online, the
order will be canceled by
LEDLight.com.
LEDLight.com will ship only to
the following countries Anguilla, Argentina, Australia,
Austria, Belgium, Brazil,
Canada, Chile, China, Costa
Rica, Cyprus, Czech Republic,
Denmark, Dominican Republic,
Ecuador, Estonia, Finland,
France, Greece, Hong Kong,
Hungary, Iceland, India,
Ireland, Israel, Italy, Jamaica,
Japan, Latvia, Lithuania,
Luxembourg, Malaysia, Malta,
Mexico, Netherlands, New
Zealand, Norway, Poland,
Singapore, Slovenia, South
Africa, South Korea, Spain,
Sweden, Switzerland, Taiwan,
Thailand, Turkey, United
Kingdom, Uruguay, Venezuela.
When the customer is filling out
the shipping and billing
information please select the
correct country in the country
drop down box and select the
correct country to ship
international too. We are sorry
but addresses in the preceding
countries are the only
destinations outside the United
States that we ship to.
We have chosen
not to ship to some countries
for a variety of reasons (our
carriers do not deliver there,
we have products that cannot be
easily shipped to these
countries or we have had a high
rate of fraudulent orders coming
from these countries). We
appreciate your interest in,
and we would like to apologize
for any inconvenience this may
cause we offer other payment
methods such as wire transfer.
LEDLight.com
is NOT responsible for packages
held or denied by Customs in any
destination country. The
customer is responsible for the
full order price and shipping
costs should any package be held
or denied by Customs. Should you
refuse the package because of
duty fees that may be associated
with it, or for any other
reason, you are responsibility
for the full order price and
shipping costs for the order.
Should an international
order be
lost or damaged in shipping, we
will file a claim with the US
postal service. LEDLight.com
will replace or issue credit for
the lost order or damaged
item(s) once the claim has been
settled. Our liability in cases
of lost or damaged packages is
limited ONLY to the amount of
the claim paid and settled by
the carrier.
If a package cannot be delivered
for any reason other than
carrier loss or damage, to the
address you provided, or should
you refuse the package, you
hereby agree to pay for the
order in full and waive all
rights of chargeback.
The actual shipping weight
displayed during checkout may
not be accurate. Extra shipping
weight includes the additional
handling costs due to the care
needed in packing and shipping
LED Lighting. Please make sure
that you agree with the total
shipping and handling cost
before you submit your order.
Payment Methods
The customer can pay by Visa, Master Card, American Express, Discover, PayPal, money order, cashier check, check, wire transfer or a net 30 account purchase order. Please mail check, cashier check or money order. Please allow up to 21 days if you placed your order by mail and paid with a check, cashier check, money order, wire transfer your order will be held until your check has cleared our bank, up to 21 days.
Please see creating an account guidelines by clicking here Personal and Business Accounts Purchasing Guidelines
Different Billing/Shipping
Personal accounts please contact your bank to update your credit card with the new and then update your customer account with the new address. Business accounts can change billing and shipping addresses. Please see Personal and Business Accounts Purchasing Policies for more information.
Paid Back
Ordered Products
LEDLight.com tries to keep all
items in stock, but some items
may become back ordered. A paid back
ordered item will be marked on
the packing slip when you
receive the order showing the
item back ordered and the
quantity back ordered. The
customer
has 30 days from the time the
backorder items are shipped to
return for credit. The
customer warranty period shown
is from date of paid back ordered
product was shipped for the
period of warranty time shown on
the product detail page for the
back ordered product. The
customer can request a credit
authorization on the paid back
ordered item before it is
shipped and up to 30 days after
the back order has been shipped. Please contact
LEDLight.com for a valid and
unique return authorization
number for each paid backordered
items to be returned.
LEDLight.com will choose
the best shipping method for backorder
items. Please allow up to 6
to 12 weeks for the back ordered
products to be shipped or longer. Customer
is responsible for shipping on
paid backordered items.
Products that are marked NCNR or
NCNRNW are not returnable and
can not be canceled.
Q – What happens when my backordered item is discontinued?
A – We'll notify you When a backordered item becomes discontinued and make every effort to offer an
alternate product. When we are not able to locate an alternate product, Your order for the discontinued
item will be canceled and refunded.
Unpaid Back
Ordered Products
LEDLight.com tries to keep all
items in stock, but some items
may become back ordered. An
unpaid back
ordered item will inform you
that we are out of stock when
you place the order. The
customer
has 30 days from the time the
unpaid backorder items are shipped to
return for credit. The
customer warranty period shown
is from date of back ordered
product was shipped for the
period of warranty time shown on
the product detail page for the
back ordered product. Please contact
LEDLight.com to cancel an unpaid
back ordered product.
LEDLight.com will choose
the best shipping method for backorder
items. Please allow up to 6
to 12 weeks for the back ordered
products to be shipped or longer. Customer
is responsible for shipping on
backordered items. Products that
are marked NCNR or NCNRNW can
not be canceled.
Special offers
Cancellation
LEDLight.com special shipping
and coupon offers subject to
change or cancellation without notice.
FREE Shipping
Free shipping is only offered to orders shipped to the 48 United States that meet the minimum shipping threshold.
It is the customer's responsibility to select the free shipping option during checkout, no refunds will be made for those that fail to do so. When returning for credit an
order that was eligible for free
shipping a 20% restocking fee will be deducted
from the returned amount. If you
are returning part of an order
for credit and the product that
you have retained is less than
the amount that qualifies for
free shipping a 20% restocking
fee will be deducted from the
returned amount.
Refused Orders or Shipping to an incorrect address
You are responsible for a 15% restocking fee for all product cost and all freight expenses if the order is returned due to the order being refused or the order is shipped to an incorrect address.
You are responsible for all products cost and all freight expenses if the order is not returned due to the order being refused or the order is shipped to an incorrect address.
Coupons
The maximum allowed percent off
amount that the coupon can be
used for will be shown in the
coupon disclaimer. Only one
coupon can be used per order.
When returning a partial order
for credit and the amount of the
remainder order is less than the
coupon than the amount that
qualifies for the coupon, the
coupon will be deducted from
your returned credit amount.
Samples
LEDLight.com
can not provide samples for free
or a discounted price greater
than what LEDLight.com already
provides. LEDLight.com
offers a 30-day trial money back
guarantee period if you are not
satisfied with your purchase you
can return it for refund
with in 30 days of purchase
date.
Phone Messages reply
Please use support ticket system https://www.ledlight.com/contact.aspx to create IPS, DPS, CA or RA. Please do not call requesting a IPS, DPS, CA or RA due to the fact that the request that can be tracked for a charge back documentation. Please make sure you get a 15 character reference number when you complete the support ticket.
Email reply
Please use support ticket system https://www.ledlight.com/contact.aspx to create IPS, DPS, CA or RA. Please do not email requesting a IPS, DPS, CA or RA due to the fact that the request that can be tracked for a charge back documentation. Please make sure you get a 15 character reference number when you complete the support ticket.
Exclusion
of liability
1. We do
not represent, warrant or
undertake that access to our
website, the Materials or any
part thereof will be
uninterrupted, reliable or fault
free.
2. We do not represent, warrant
or undertake to you that our
website, the Material
s
or any content contained therein
will be accurate, complete or
reliable.
3. We do not represent, warrant
or undertake that any
services (whether or not
provided by us) will be provided
with due care and skill.
4. To the extent permitted by
law
,
we exclude all liability
(whether arising in contract,
tort or otherwise and whether or
not due to our negligence) for
any damages, loss or expense
including without limitation,
direct, indirect, special or
consequential damage, or
economic loss which we may
otherwise have to you as a
result of:
a. any access, use or the inability
to access or use website, or
reliance on the Materials and/or
any information contained
therein;
b. any technical, factual, textual
or typographical inaccuracies,
errors or omissions on or
relating to our website, the
Materials or any information
contained therein;
c.
any
system, server or connection
failure, error, omission,
interruption, delay in
transmission, or computer virus.
d.
Any delay
in providing, or failure to
provide or make available,
services and/or Materials or any
negligent provision of services
and/or Materials;
e.
any
Materials and/or information not
being fit for their intended
purpose;
f.
any
misrepresentation on or relating
to our website, the Materials or
the services (other than a
fraudulent misrepresentation
made by us or on our behalf)
g.
any use of
or access to any other website
linked to our website. Even if
LEDLight.com or its employees
are advised of the possibility
of such damages, losses and/or expenses. Any hyperlinks to any
other website are not an
endorsement or verification of
such websites and such websites
should only be accessed at the
user's own risks. This exclusion
clause shall take effect to the
fullest extent permitted by law.
Applicable Law
This Agreement shall be
governed by and construed in accordance with the laws of the state of Arizona.
Venue
The proper venue for any proceeding at law or in equity shall be Maricopa County, Arizona. The parties hereto hereby waive any right to object to venue in Maricopa County, Arizona.
Collections
THE CUSTOMER AGREES TO PAY ALL INVOICES WITHIN THE AGREED TERMS AND CONDITIONS. OUR STANDARD TERMS ARE NET (30) THIRTY DAYS. IN THE EVENT INVOICES ARE NOT PAID WITHIN THE AGREED TERMS OF THE INVOICE, THE CUSTOMER AGREES TO PAY INTEREST, CHARGED AT THE RATE OF 1.5% PER MONTH (18% PER YEAR) AND ANY COSTS INCURRED BY REFLECTIVE ILLUMINATION LLC IN COLLECTION OF MONIES DUE INCLUDING COLLECTION FEES, ATTORNEY FEES, COURT COSTS, ETC.
Past due accounts
All shipments will be withheld until the account
is brought current, this includes IPS, DPS, CA or RA's or new orders until the
customer pays their past due accounts.
Proof of payment
The customer responsibility to provide proof of payment for their account if
requested. If the
customer can not provide proof of payment for an invoice or account the customer is
responsible for payment of the invoice in full.
Refuse service
We reserve the right to refuse service to anyone,
including customers who provide incomplete, inaccurate, or false credit
information, upon suspicion of credit card fraud or in any situation where we
see fit in order to protect the rights and interest of REFLECTIVE ILLUMINATION LLC. We reserve the right to refuse or cancel an order for any reason including limitations on quantities available for purchase, inaccuracies, or errors in product or pricing information, or problems identified by our credit and fraud avoidance department.
No Representations
You acknowledge that neither REFLECTIVE ILLUMINATION LLC, nor
anyone acting on or behalf, has made any representation or statement of fact or
opinion to induce the purchase of any goods specified on your invoice.
Separability
If any provision of this agreement shall be unlawful,
void, or for any reason unenforceable, it shall be deemed separable from the
remaining provisions of this agreement, which shall remain valid and enforceable
according to its terms.
Notification of Changes
This policy
is in effect as of January 2009. If we decide to change our
store policies, we will post
those changes on the
LEDLight.com website store
policies link so our users are
always aware of our store
policies.
Rush Orders
Any and all rush orders will be held until payment verification can be completed.
Special Ordered Item
Products ordered for a Business account that is not a standard item will be required to sign the eNCNR the order after the order is placed by clicking on orders, then the order, then eNCNR option sign YES. You will be instructed to do so at time of the order if applicable.
Personal and Business Accounts Purchasing Policies
Personal accounts are accounts that do not have a resale certificate and are purchasing for personal use
For personal accounts new and existing that require different billing and shipping address using a credit card must contact their bank to update the credit card to the new address. Once you have updated your credit card with your new address please update your customer account address and then checkout as usual. The bank does not approve the separate shipping address so we cannot approve a order with different billing and shipping address for a personal account. We are sorry this inconvenience due to excessive fraud. The phone operator cannot bypass your account settings and can only assist you placing a order over the phone. A personal account is a account that does not have a transactional privilege resale certificate license.
Business accounts must have resale certificate for purchasing for resale or for business use or for government use
For a new business account that requires any of the following payment by net 30, no sales tax, government tax rate, use customer UPS account or different billing and shipping address must fill out eDealer application and Upload resale certificate to the customer account. For existing business accounts cannot be updated until the eDealer application is filled out and resale certificate is uploaded in the customers account. . The phone operator cannot bypass your account settings and can only assist you placing a order over the phone. Please do not setup a eBusiness account if you do not have a transaction privilege resale certificate.
Email Communication
The customer agrees to use the same email address that the customer used to place the order on LEDLight.com website. The reason LEDLight.com requires the customer to use same email address as they placed a order is if there is a dispute LEDLight.com can immediately find all the communications date, time and record of the email
correspondence.
Security and Privacy
The customer agrees that LEDLight.com can release the customers email address and email correspondence to the payment processor and to the bank only for only specific emails related to the order if there is a dispute.
Telephone
LEDLight.com can only provide sugestions over the phone such as what product to purchase or if the product is in stock. The customer agrees to verify the suggestions of LEDLight,com. LEDLight.com cannot place a order by phone. The customer will need to place the order online so customer can agree to the policies. LEDLight.com cannot generate IPS, DPS, CA or RA over the phone. The customer will need to email LEDLight.com at sales@ledlight.com to request a IPS, DPS, CA or RA. The reason LEDLight.com requires a email is so that there is a auditable trail showing time and date of the email and the correspondence of the email.