Shipping

Shipping time varies between service. Orders are processed and usually shipped the same day before 10am Phoenix, AZ time. Expedited orders must be placed before 10am Phoenix, AZ time for the expedited order to be shipped the same day. Orders that are large, heavy, large quantity or bad weather please allow extra time to prepare the order. Orders that have fragile products such as ceramic, porcelain or glass please allow extra time to prepare the order. The shipping carriers that we use are United States Postal Service (USPS) and United Parcel Service (UPS). Our online inventory is automatically updated as orders are placed. If the Availability of any item in your order has changed, we will notify you of any backordered items promptly, we will also usually suggest substitute item. If we do not hear from you with you within 3 days, we may choose to ship the rest of your items and close your order. If the customer refuses a shipment the customer will be required to pay for the shipping cost required to ship to have the product re-shipped to them

Orders that are shipped to PO Boxes, or a FPO/APO address must use USPS and not UPS.  The customer must change the shipping address to a physical address if using UPS to ship the order. If the customer does not choose this option LEDLight.com will change the shipping method and charge for the extra shipping costs. At the end of the purchase checkout we offer a shipping calculator to easily determine the shipping cost associated with that order.

LEDLight.com does not offer any expedited Saturday delivery options. All transit times are business days, not calendar days, unless otherwise specified. Using USPS the shipping time is around 2 to 5 days while UPS ground usually takes 5 to 7 days. LEDLight.com also provides 2nd day and next day UPS delivery options.

UPS Delivery Times

USPS Delivery Times

Refund

Please see credit authorization CA to return product for credit to your PayPal or Credit Card. LEDLight.com will refund the entire purchase price of the product less shipping and handling. If your purchase was eligible for Free Shipping, there will be a 20% restocking fee deducted from your credit or refund. If your product title has NCNRNW and in the product subtitle has Non-Cancelable, Non-Returnable, Non-Warranty the product cannot be returned for credit or for repair.

Incorrect or Missing Product Shipped (IPS)

Up to 3 days after receiving the order if the order has incorrect or missing product shipped the customer is required to contact LEDLight.com. Please use our support ticket system https://www.ledlight.com/contact.aspx to create a ticket to request a incorrect or missing product shipped IPS. Please make sure to write IPS and the order number in the subject line. Please write in the message body the incorrect or missing product SKU and quantity, repeat for each different SKU. Please make sure you get and keep a 15 character reference number when you complete the support ticket. Please do not email or call for a IPS. Some restrictions apply. The customer agrees to help diagnose the product to see if defective before the product will be replaced be issued. The customer agrees to help diagnose the system that provides power to the led such as line voltage, power supply or alternator, generator such as connecting voltage meter to the circuit and video tape the results. The customer agrees that over voltage of the led bulb voids warranty. The customer agrees to ship the returned product using a tracking number from the shipping company so the customer can show that LEDLight.com received the returned product. The customer agrees that if they do not return the defective bulbs that no further bulbs will be sent.

The customer is required to verify the original ordered products when the order is placed. If the customer does not contact LEDLight.com by support ticket system when the order is placed the customer has verified and accepts that the order is correct. The customer agrees to ship the returned product using a tracking number from the shipping company so the customer can show that LEDLight.com received the returned product. LEDLight.com pays for shipping and ships correct or missing product to the customer after the customer returns the incorrect product. If the receiving date of the returned product is past the 15 days when the (IPS) was issued the return authorization will be refused and the customer will be required to pay for shipping to return the product back to the customer. LEDLight.com provides the customer a prepaid return shipping label to ship the incorrect product back to LEDLight.com. LEDLight.com does not ship the replacement product until customer returns the incorrect product with shipping label provided by LEDLight.com Products marked with NCNR "Non Cancelable Non Returnable" are not returnable for credit. Products that are marked with NCNRNW "Non cancelable Non Returnable Non Warranty" on the order product description are not returnable for credit, repair or replacement. The customer agrees that LEDLight.com will not ship the correct product until the customer ships back the incorrect product back to LEDLight.com, once active tracking is provided for the return ips LEDLight.com will ship out the correct product.

For products 69786, 76484 and 26847 voids warranty and cannot be returned for incorrect product shipped when the bulb is operated greater than 277VAC and the bulb is not in the same condition as it was shipped being able to light the bulb and no fan noise and no damage to the bulb.

For products 69786, 76484 and 26847 voids the warranty and cannot be returned for incorrect product shipped when the bulb is installed in a fixture that is enclosed or installed in a fixture that restricts the air flow to the led bulb and the bulb is not in the same condition as it was shipped being able to light the bulb and no fan noise and no damage to the bulb.

Defective or Broken Product Shipped (DPS)

Up to 5 days after receiving the order if the order has defective or broken product the customer is required to contact LEDLight.com. Please use our support ticket system https://www.ledlight.com/contact.aspx to create a ticket to request a defective product shipped DPS. Please write in the subject line DPS and the order number. Please write in the description the defective or broken product SKU and quantity, repeat for each different SKU. Please make sure you get and keep a 15 character reference number when you complete the support ticket. Please do not email or call for a DPS. Some restrictions apply. The customer agrees to help diagnose the product to see if defective before the product will be replaced be issued. The customer agrees to help diagnose the system that provides power to the led such as line voltage, power supply or alternator, generator such as connecting voltage meter to the circuit and video tape the results. The customer agrees that over voltage of the led bulb voids warranty. The customer agrees to ship the returned product using a tracking number from the shipping company so the customer can show that LEDLight.com received the return product. The customer agrees that if they do not returned the defective bulbs that no further bulbs will be sent.

LEDLight.com test every LED Light before it is shipped so please verify that your product is defective or broken before contacting LEDLight.com to request a valid and unique ( DPS) authorization number for each order that is defective or broken. LEDLight.com will send a prepaid shipping label so the customer can return the broken or defective product to LEDLight.com. If the receiving date of the returned product is past the 15 days when the (DPS) was issued the return authorization will be refused and the customer will be required to pay for shipping to return the product back to the customer. If the returned product is found to be defective by LEDLight.com the customer will get credit for the order up to the original shipping cost of the order and credit for faulty or broken or defective product. The customer should place a new order immediately to replace the defective or broken product while the (DPS) is being processed up to 4 weeks due to shipping and processing time. The return authorization form must be included with the return or the return will be refused and the customer will be required to pay for shipping to return the product to the customer. Products marked with NCNR "Non cancelable Non returnable" in the product description are not returnable for credit, repair or replacement. Products that are marked with NCNRNW "Non cancelable Non Returnable Non Warranty" on the order product description are not returnable for credit, repair or replacement. LEDLight.com will use for a defective product shipped the original shipping cost or the cost to ship the defective product(S) back to LEDLight.com whichever is lower "Determined at time of return using best way ground shipping cost". The product detail page has a caption at the bottom of the detail page that states: Actual Product may vary from picture shown. One product per package unless otherwise stated. The customer agrees that the product can change from the picture or dimensions shown and that only one product per package. The customer agrees to help LEDLight test the defective product by using a power supply that is not in the circuit or fixture/socket that they are installing the product into. The customer agrees to help diagnose the product to see if defective before the product will be replaced be issued.

For products 69786, 76484 and 26847 voids warranty and cannot be returned for defective or broken product shipped when the bulb is operated greater than 277VAC and the bulb is not in the same condition as it was when shipped being able to light the bulb and no fan noise and no damage to the bulb.

For products 69786, 76484 and 26847 voids the warranty and cannot be returned for defective or broken product shipped when the bulb is installed in a fixture that is enclosed or installed in a fixture that restricts the air flow to the led bulb and the bulb is not in the same condition as it was shipped being able to light the bulb and no fan noise and no damage to the bulb.

The customer agrees to ship the returned product using a tracking number from the shipping company so the customer can show that LEDLight.com received the returned product.

Product Return for Credit Authorization (CA)

Up to 30 days from date of purchase the customer is required to request a credit authorization CA code so you can return order for credit for up to 30 days from the order date to request a valid and unique credit authorization (CA) number for each order to return for credit. Please use our support ticket system https://www.ledlight.com/contact.aspx to create a ticket to request a credit authorization CA. Please write in the subject line CA and the order number. Please write in the message body the item SKU and the quantity, repeat for each different SKU. Please make sure you get and keep a 15 character reference number when you complete the support ticket. Please do not email or call for a CA. Some restrictions apply. The customer agrees to help diagnose the product to see if defective before the product will be replaced be issued. The customer agrees to help diagnose the system that provides power to the led such as line voltage, power supply or alternator, generator such as connecting voltage meter to the circuit and video tape the results. The customer agrees that over voltage of the led bulb voids warranty. The customer agrees to ship the returned product using a tracking number from the shipping company so the customer can show that LEDLight.com received the returned product. The customer agrees that if they do not return the defective bulbs that no further bulbs will be sent.

Up to 30 days from the order date if the customer wishes to return product for credit on the customers credit card or PayPal account. No refunds are allowed after 30 days from the order date for any reason. Once the (CA) is issued the customer must ship the product or products back immediately to LEDLight.com. The (CA) is only valid for 15 days from the date of issue. If the receiving date of the returned product is past the 15 days when the (CA) was issued the (CA) will be refused and the customer will be required to pay for shipping to return the product back to the customer. The product must be in original unused condition, unopened with all packaging materials and the original invoice and/or packing slip the or the (CA) will be refused for credit and the customer will be required to pay for shipping the non-returnable product back to customer. Products marked with NCNR "Non cancelable non-returnable" in the product description are not returnable for credit. Products marked with NCNRNW "Non cancelable non-returnable Non Warranty" in the product description are not returnable for credit, repair or replacement. If the order used a coupon and the kept amount of items is less than the coupons amount needed for the coupon to be used, the kept items will be the return amount and the coupon discounted amount will be voided from the order. If the (CA) is returned without proper postage, the postage amount will be deducted from the (CA). The return authorization form must be included with the return or the return will be refused and the customer will be required to pay for shipping to return the product to the customer. Please allow up to 4 weeks for the credit to show up on your credit card due to shipping and processing time. The product detail page has a caption at the bottom of the detail page that states: Actual Product may vary from picture shown. One product per package unless otherwise stated. The customer agrees that the product can change from the picture or dimensions shown and that only one product per package.

For products 69786, 76484 and 26847 voids warranty and cannot be returned for credit when the bulb is operated greater than 277VAC and the bulb is not in the same condition as it was shipped being able to light the bulb and no fan noise and no damage to the bulb.

For products 69786, 76484 and 26847 voids the warranty and cannot be returned for credit when the bulb is installed in a fixture that is enclosed or installed in a fixture that restricts the air flow to the led bulb and the bulb is not in the same condition as it was shipped being able to light the bulb and no fan noise and no damage to the bulb.

Product Return for Repair Authorization or Replacement Authorization (RA)

Each product has the warranty period displayed in the product detailed information page. This is from the order date if the customer wishes to return defective product the customer is required to contact LEDLight.com Please use our support ticket system https://www.ledlight.com/contact.aspx to create a ticket to request a return for repair authorization. Please write in the subject line RA and the order number. Please write in the message body the product SKU and quantity , repeat for each different SKU. Please make sure you get and keep a 15 character reference number when you complete the support ticket. Please do not email or call for a RA. Some restrictions apply. The customer agrees to help diagnose the product to see if defective before the product will be replaced be issued. The customer agrees to help diagnose the system that provides power to the led such as line voltage, power supply or alternator, generator such as connecting voltage meter to the circuit and video tape the results. The customer agrees that over voltage of the led bulb voids warranty. The customer agrees led bulbs used in vintage 6 Volt motorcycles will not be warrantied due to the motor cycle is not regulated or the customer thinks the motor cycle is regulated and causes the 6 volt led bulbs to be over voltage and fail usually by the components in the led bulb are heated up so bad that they fall off the circuit board due to thermal destruction caused by the motor cycle voltage above 7 Volts when the motor cycle engine is revved. The customer agrees to ship the returned product using a tracking number from the shipping company so the customer can show that LEDLight.com received the returned product. The customer agrees that if they do not return the defective bulbs that no further bulbs will be sent.

The defective product must be in original un-modified condition and returned with all original packaging and the original invoice/ packing slip must be included or the (RA) will be refused and the customer will be required to pay for shipping the non-returnable product back to customer. The defective product will only be repaired or replaced with the same exact product only, color and base type no changes are allowed. The (RA) is only valid for 15 days from the date of issue. If the receiving date of the returned product is past the 15 days when the (RA) was issued the (RA) will be refused and the customer will be required to pay for shipping to return the product back to the customer. Products that are marked with NCNRNW "Non Cancelable non-returnable Non Warranty" on the order are not returnable for credit, repair or replacement. The return authorization form must be included with the return or the return will be refused and the customer will be required to pay for shipping to return the product to the customer. If the (RA) is returned without proper postage, the customer will be required to pay for postage amount and the (RA) will not be processed and the customer will be required to pay for return postage to return the unprocessed return. For international order return authorizations the customer will be responsible for shipping to and from our facility for replacement. Please allow up to 4 weeks for the (RA) to be processed due to shipping and processing time. All replacement items assume the remaining warranty of the original product. All replaced items become the property of REFLECTIVE ILLUMINATION LLC and the replacement becomes your property. Any orders that are RA orders will be shipped via UPS Ground or USPS first class mail. Placing a new order that must be paid for is the only way to edit shipping details.

For products 69786, 76484 and 26847 voids warranty and cannot be returned for repair or replacement when the bulb is operated greater than 277VAC and the bulb is not in the same condition as it was shipped being able to light the bulb and no fan noise and no damage to the bulb

For products 69786, 76484 and 26847 voids the warranty and cannot be returned for repair or replacement when the bulb is installed in a fixture that is enclosed or installed in a fixture that restricts the air flow to the led bulb and the bulb is not in the same condition as it was shipped being able to light the bulb and no fan noise and no damage to the bulb

The customer agrees if the LED bulb or LEDLight.com product is subjected to higher voltage than the Voltage that is posted in the title of the LED bulb or LEDLight.com product or in the description of the LED bulb or LEDLight.com product or in the specification sheet of the LED bulb or LEDLight.com product the warranty is void and the bulb or LEDLight.com product will not be repaired or replaced. Signs of over voltage are components that are de-soldered due to over voltage, led's burnt out or damage to the led chip or other physical damage to the led ballast, such as a blown capacitor, melted plastic, or more than one LED bulb or LEDLight.com product has failed. The customer agrees due to manufacturer changes from batch to batch or over time we cannot match the color Kelvin when repairing or replacing LED bulb to match the other customers LED bulbs.

Order Cancelation

Order cancelation. LEDLight.com can cancel a order before LEDLight.com has assigned a tracking number to the order. Once a tracking number has been created for the order the order cannot be canceled. Please create a ticket using the create a ticket in customer portal https://www.ledlight.com/contact.aspx. Please put in the subject line Cancel order and provide the order number. Please make sure the system provides you a ticket number and keep this ticket number for proof that the order cancelation was requested. The customer agrees not to call or email LEDLight.com for cancelation.

International Shipping

There is a minimum 250.00 USD for international orders, except for Canada. The orders must be paid by bank wire transfer only. International orders may be subject to customs fees, import taxes, duties, or other fees imposed by your government.  LEDLight.com is not responsible for any duties, taxes or other associated import fees that your country may impose. All such fees are your responsibility, and are not included in the shipping charges. Please contact your customs office for information about additional fees. Please contact LEDLight.com phone operators to place an international order, the customer cannot place international orders online, the order will be canceled by LEDLight.com.

LEDLight.com will ship only to the following countries Anguilla, Argentina, Australia, Austria, Belgium, Brazil, Canada, Chile, China, Costa Rica, Cyprus, Czech Republic, Denmark, Dominican Republic, Ecuador, Estonia, Finland, France, Greece, Hong Kong, Hungary, Iceland, India, Ireland, Israel, Italy, Jamaica, Japan, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Netherlands, New Zealand, Norway, Poland, Singapore, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, United Kingdom, Uruguay, Venezuela.  When the customer is filling out the shipping and billing information please select the correct country in the country drop down box and select the correct country to ship international too. We are sorry but addresses in the preceding countries are the only destinations outside the United States that we ship to.

We have chosen not to ship to some countries for a variety of reasons (our carriers do not deliver there, we have products that cannot be easily shipped to these countries or we have had a high rate of fraudulent orders coming from these countries). We appreciate your interest in, and we would like to apologize for any inconvenience this may cause we offer other payment methods such as wire transfer.

LEDLight.com is NOT responsible for packages held or denied by Customs in any destination country. The customer is responsible for the full order price and shipping costs should any package be held or denied by Customs. Should you refuse the package because of duty fees that may be associated with it, or for any other reason, you are responsibility for the full order price and shipping costs for the order.

Should an international order be lost or damaged in shipping, we will file a claim with the US postal service. LEDLight.com will replace or issue credit for the lost order or damaged item(s) once the claim has been settled.  Our liability in cases of lost or damaged packages is limited ONLY to the amount of the claim paid and settled by the carrier.

If a package cannot be delivered for any reason other than carrier loss or damage, to the address you provided, or should you refuse the package, you hereby agree to pay for the order in full and waive all rights of chargeback.

The actual shipping weight displayed during checkout may not be accurate. Extra shipping weight includes the additional handling costs due to the care needed in packing and shipping LED Lighting. Please make sure that you agree with the total shipping and handling cost before you submit your order.

Payment Methods

The customer can pay by Visa, Master Card, American Express, Discover, PayPal, money order, cashier check, check, wire transfer or a net 30 account purchase order. Please mail check, cashier check or money order. Please allow up to 21 days if you placed your order by mail and paid with a check, cashier check, money order, wire transfer your order will be held until your check has cleared our bank, up to 21 days.

Personal accounts please contact your bank to update your credit card with the new and then update your customer account with the new address. Business accounts can change billing and shipping addresses. Please see Personal and Business Accounts Purchasing Policies for more information.

Paid Back Ordered Products

LEDLight.com tries to keep all items in stock, but some items may become back ordered. A paid back ordered item will be marked on the packing slip when you receive the order showing the item back ordered and the quantity back ordered. The customer has 30 days from the time the backorder items are shipped to return for credit.  The customer warranty period shown is from date of paid back ordered product was shipped for the period of warranty time shown on the product detail page for the back ordered product.  The customer can request a credit authorization on the paid back ordered item before it is shipped and up to 30 days after the back order has been shipped. Please contact LEDLight.com for a valid and unique return authorization number for each paid backordered items to be returned. LEDLight.com will choose the best shipping method for backorder items.  Please allow up to 6 to 12 weeks for the back ordered products to be shipped or longer. Customer is responsible for shipping on paid backordered items.  Products that are marked NCNR or NCNRNW are not returnable and can not be canceled.

Unpaid  Back Ordered Products

LEDLight.com tries to keep all items in stock, but some items may become back ordered. An unpaid back ordered item will inform you that we are out of stock when you place the order.  The customer has 30 days from the time the unpaid backorder items are shipped to return for credit.  The customer warranty period shown is from date of back ordered product was shipped for the period of warranty time shown on the product detail page for the back ordered product.  Please contact LEDLight.com to cancel an unpaid back ordered product. LEDLight.com will choose the best shipping method for backorder items.  Please allow up to 6 to 12 weeks for the back ordered products to be shipped or longer. Customer is responsible for shipping on backordered items. Products that are marked NCNR or NCNRNW can not be canceled.

Special offers Cancellation

LEDLight.com special shipping and coupon offers subject to change or cancellation without notice.

FREE Shipping

Free shipping is only offered to orders shipped to the 48 United States that meet the minimum shipping threshold. It is the customer's responsibility to select the free shipping option during checkout, no refunds will be made for those that fail to do so. When returning for credit an order that was eligible for free shipping a 20% restocking fee will be deducted from the returned amount. If you are returning part of an order for credit and the product that you have retained is less than the amount that qualifies for free shipping a 20% restocking fee will be deducted from the returned amount.

Refused Orders or Shipping to an incorrect address

You are responsible for a 15% restocking fee for all product cost and all freight expenses if the order is returned due to the order being refused or the order is shipped to an incorrect address.

You are responsible for all products cost and all freight expenses if the order is not returned due to the order being refused or the order is shipped to an incorrect address.

Coupons

The maximum allowed percent off amount that the coupon can be used for will be shown in the coupon disclaimer. Only one coupon can be used per order. When returning a partial order for credit and the amount of the remainder order is less than the coupon than the amount that qualifies for the coupon, the coupon will be deducted from your returned credit amount.

Samples

LEDLight.com can not provide samples for free or a discounted price greater than what LEDLight.com already provides.  LEDLight.com offers a 30-day trial money back guarantee period if you are not satisfied with your purchase you can return it for refund with in 30 days of purchase date.

Phone Messages reply

Please use support ticket system https://www.ledlight.com/contact.aspx to create IPS, DPS, CA or RA. Please do not call requesting a IPS, DPS, CA or RA due to the fact that the request that can be tracked for a charge back documentation. Please make sure you get a 15 character reference number when you complete the support ticket.

Email reply

Please use support ticket system https://www.ledlight.com/contact.aspx to create IPS, DPS, CA or RA. Please do not email requesting a IPS, DPS, CA or RA due to the fact that the request that can be tracked for a charge back documentation. Please make sure you get a 15 character reference number when you complete the support ticket.

Non Cancelable Non-Returnable (NCNR)

Products that are identified by "Non Cancelable Non Returnable" NCNR can not be canceled for credit or returned for credit. Products that are identified NCNR are products that are on sale, products that are for resale or special ordered products. If LEDLight.com issues an incorrect (CA) or (RA) for these products that are labeled on the invoice as NCNR the product will be returned at the customer's expense and no replacement or credit will be issued. All special ordered items are prepaid 100% with a signed NCNR form only before the special order will be placed. Please allow 6 to 10 weeks shipping time for the special order.

Gift Cards
Gift Cards are a Non Cancelable Non-Returnable (NCNR).

Non Cancelable Non-Returnable Non Warranty (NCNRNW)

Products that are identified by "Non Cancelable Non Returnable Non Warranty" NCNRNW can not be canceled for credit, returned for credit, returned for warranty repair or returned for warranty replacement. Products that are identified NCNRNW are Low Voltage 12 Volt AC/DC products that can be damaged by improper use such as operating the product by an over voltage or under voltage or products that are on sale, or products that are discontinued and can no longer be repaired, replaced.

E27 Low voltage 12 Volt AC/DC products can be easily screwed into a line voltage E27 socket that is greater than 12 volts AC or DC and will destroy the product. G12 products are NCNRNNW because these products can easily be installed in sockets that have not had the ballast bypassed or removed and will destroy the G12 product due to over voltage. If LEDLight.com issues an incorrect (CA) or (RA) for these products that are labeled on the invoice as NCNRNW the product will be returned at the customer's expense and no replacement or credit will be issued. The reason P15D-30 or P15S-30 led bulbs are NCNRNW is the led bulb is broken or damaged when inserted. G12 bulbs are NCNRNW because installing product 69786, 26847 or 76484 in a enclosed fixture or a restricted air fixture causes the G12 bulb to overheat and fail prematurely.

Exclusion of liability

1. We do not represent, warrant or undertake that access to our website, the Materials or any part thereof will be uninterrupted, reliable or fault free.

2. We do not represent, warrant or undertake to you that our website, the Materials or any content contained therein will be accurate, complete or reliable.

3. We do not represent, warrant or undertake that any services (whether or not provided by us) will be provided with due care and skill.

4. To the extent permitted by law we exclude all liability (whether arising in contract, tort or otherwise and whether or not due to our negligence) for any damages, loss or expense including without limitation, direct, indirect, special or consequential damage, or economic loss which we may otherwise have to you as a result of:

a. any access, use or the inability to access or use website, or reliance on the Materials and/or any information contained therein;

b. any technical, factual, textual or typographical inaccuracies, errors or omissions on or relating to our website, the Materials or any information contained therein;

c. any system, server or connection failure, error, omission, interruption, delay in transmission, or computer virus.

d. Any delay in providing, or failure to provide or make available, services and/or Materials or any negligent provision of services and/or Materials;

e. any Materials and/or information not being fit for their intended purpose;

f. any misrepresentation on or relating to our website, the Materials or the services (other than a fraudulent misrepresentation made by us or on our behalf)

g. any use of or access to any other website linked to our website. Even if LEDLight.com or its employees are advised of the possibility of such damages, losses and/or expenses. Any hyperlinks to any other website are not an endorsement or verification of such websites and such websites should only be accessed at the user's own risks. This exclusion clause shall take effect to the fullest extent permitted by law.

Applicable Law

This Agreement shall be governed by and construed in accordance with the laws of the state of Arizona.

Venue

The proper venue for any proceeding at law or in equity shall be Maricopa County, Arizona. The parties hereto hereby waive any right to object to venue in Maricopa County, Arizona.

Collections

THE CUSTOMER AGREES TO PAY ALL INVOICES WITHIN THE AGREED TERMS AND CONDITIONS. OUR STANDARD TERMS ARE NET (30) THIRTY DAYS. IN THE EVENT INVOICES ARE NOT PAID WITHIN THE AGREED TERMS OF THE INVOICE, THE CUSTOMER AGREES TO PAY INTEREST, CHARGED AT THE RATE OF 1.5% PER MONTH (18% PER YEAR) AND ANY COSTS INCURRED BY REFLECTIVE ILLUMINATION LLC IN COLLECTION OF MONIES DUE INCLUDING COLLECTION FEES, ATTORNEY FEES, COURT COSTS, ETC.

Past due accounts
All shipments will be withheld until the account is brought current, this includes IPS, DPS, CA or RA's or new orders until the customer pays their past due accounts.

Proof of payment

Refuse service

We reserve the right to refuse service to anyone, including customers who provide incomplete, inaccurate, or false credit information, upon suspicion of credit card fraud or in any situation where we see fit in order to protect the rights and interest of REFLECTIVE ILLUMINATION LLC. We reserve the right to refuse or cancel an order for any reason including limitations on quantities available for purchase, inaccuracies, or errors in product or pricing information, or problems identified by our credit and fraud avoidance department.

No Representations

You acknowledge that neither REFLECTIVE ILLUMINATION LLC, nor anyone acting on or behalf, has made any representation or statement of fact or opinion to induce the purchase of any goods specified on your invoice.

Separability

If any provision of this agreement shall be unlawful, void, or for any reason unenforceable, it shall be deemed separable from the remaining provisions of this agreement, which shall remain valid and enforceable according to its terms.

Notification of Changes
This policy is in effect as of January 2009. If we decide to change our store policies, we will post those changes on the LEDLight.com website store policies link so our users are always aware of our store policies.

Rush Orders
Any and all rush orders will be held until payment verification can be completed.

Special Ordered Item
Products ordered for a Business account that is not a standard item will be required to sign the eNCNR the order after the order is placed by clicking on orders, then the order, then eNCNR option sign YES. You will be instructed to do so at time of the order if applicable.

Personal and Business Accounts Purchasing Policies
Personal accounts are accounts that do not have a resale certificate and are purchasing for personal use
For personal accounts new and existing that require different billing and shipping address using a credit card must contact their bank to update the credit card to the new address. Once you have updated your credit card with your new address please update your customer account address and then checkout as usual. The bank does not approve the separate shipping address so we cannot approve a order with different billing and shipping address for a personal account. We are sorry this inconvenience due to excessive fraud. The phone operator cannot bypass your account settings and can only assist you placing a order over the phone. A personal account is a account that does not have a transactional privilege resale certificate license.

Business accounts must have resale certificate for purchasing for resale or for business use or for government use
For a new business account that requires any of the following payment by net 30, no sales tax, government tax rate, use customer UPS account or different billing and shipping address must fill out eDealer application and Upload resale certificate to the customer account. For existing business accounts cannot be updated until the eDealer application is filled out and resale certificate is uploaded in the customers account. . The phone operator cannot bypass your account settings and can only assist you placing a order over the phone. Please do not setup a eBusiness account if you do not have a transaction privilege resale certificate.

Email Communication
The customer agrees to use the same email address that the customer used to place the order on LEDLight.com website. The reason LEDLight.com requires the customer to use same email address as they placed a order is if there is a dispute LEDLight.com can immediately find all the communications date, time and record of the email correspondence.

Security and Privacy
The customer agrees that LEDLight.com can release the customers email address and email correspondence to the payment processor and to the bank only for only specific emails related to the order if there is a dispute.

Telephone
LEDLight.com can only provide sugestions over the phone such as what product to purchase or if the product is in stock. The customer agrees to verify the suggestions of LEDLight,com. LEDLight.com cannot place a order by phone. The customer will need to place the order online so customer can agree to the policies. LEDLight.com cannot generate IPS, DPS, CA or RA over the phone. The customer will need to email LEDLight.com at sales@ledlight.com to request a IPS, DPS, CA or RA. The reason LEDLight.com requires a email is so that there is a auditable trail showing time and date of the email and the correspondence of the email.